Partner Support

Frequently Asked Questions 2

• General - Read Me First - Partners
• Why isn't The Help Widget Branded

Contacting Support 2

• General - Read Me First - Customers
• How to log ticket or help-desk query to Call2Teams Support

Advice 14

• Australia Emergency Calling 000
• Base Accounts and Accessing Customer Portals
• DET (e911) Troubleshooting
• How Do I View My Invoice Itemisation Summary?
• Invoicing, The Billing Tab & Order History

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Issues 1

• Phone number not populating

Processes 6

• Adding The Latest Teams Connector Variant
• Branding Essentials Setup Guide
• Dynamic Emergency Trunk
• How to Add or Amend Subscriptions/Licences to a Client/Sub Account
• How to Add or Remove a Client/Sub Account

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FAQs 8

• Base Accounts and Customer Portals
• Enabling 'Teams One-Click 2nd Gen' Option for Customer Accounts
• How can I create a trial/proof of concept (PoC) account for a client
• How Do I Add a Customer or Reseller Account
• How Do I Delete A Customer or Sub-Account?

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FAQs 41

• 'Invalid Client' error in popup window when trying first sync
• "Call not allowed due to your organization's settings" message when calling from Teams
• Adding A New Service To An Account.
• Adding or Amending a Customer Administrator
• Amending Licence Quantity Purchased via Microsoft

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Processes 16

• Adding Users and Synchronizing
• Adding/Amending Numbers
• Administrators and Administrator Invites and Roles
• How Do I Add Licences (Microsoft Customer)
• How to Add or Remove a Service

See all 16 articles

Advice 39

• Access the Microsoft Teams Call Logs
• Allowing Internal Extensions Longer than 6 Digits
• Auto Attendant and Call Queues
• Call Connection Delays
• Caller ID Settings and Trunk Number Ranges

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Issues 42

• 401 Auth Challenge/403 forbidden (bad auth) errors
• 404 - Not Found
• 404 errors when calling into Teams (RNL)
• 422 Session Interval Too Small
• 486 Busy Here

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Phone App 10

• Cannot see own phone number in Phone App
• Phone App
• Finding and adding the Phone App to Teams
• Phone App: Troubleshooting
• Contacts in Phone App

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Setup Guidance and Configuration Notes 9

• 3CX
• Cisco Call Manager (CUCM)
• DIDWW
• Mitel
• Panasonic

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