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Knowledge base
Customer Knowledge Base
Frequently Asked Questions
1
General - Read Me First - Customers
Processes
11
Adding/Amending Numbers
Administrators and Administrator Invites
How Do I Add Licences
How to Add or Remove a Service
How To Upgrade The Teams Connector
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Advice
23
Access the Microsoft Teams Call Logs
Administrator Access - Microsoft Permissions and Synchronizing
Auto Attendant and Call Queues
Call Connectivity and Networking
Caller ID Settings and Trunk Number Ranges
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Issues
11
Audio Issues
Call Issues
Call Transfer Issues
Missing API
No Dialpad Showing For Users
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Partner Knowledge Base
Frequently Asked Questions
3
General - Read Me First - Partners
Microsoft Operator Connect
Why isn't The Help Widget Branded
Advice
6
Base Accounts and Accessing Customer Portals
Invoicing, The Billing Tab & Order History
No Microsoft Account. No Administrator Login
Offers Subscriptions & Licences
Re-Partnering and Migrating Clients
See all 6 articles
Issues
0
Processes
4
How to Add or Amend Call2Teams Subscriptions/Licences to a Client/Sub Account
How to Add or Remove a Client/Sub Account
How to Upgrade the Teams Connector
Submit a Service Template Request
Vendor Specific Support
Setup Guidance and Configuration Notes
6
3CX
Mitel
Panasonic
RingCentral
Vonage
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Partner FAQs
FAQs
15
Adding a Partner Administrator
Admin Invite Not Received
Base Accounts and Customer Portals
Creating PBX and Trunk templates
Enabling 'Teams One-Click 2nd Gen' Option for Customer Accounts
See all 15 articles
Customer FAQs
FAQs
88
'Invalid Client' error in popup window when trying first sync
"Call not allowed due to your organization's settings" message when calling from Teams
Adding A New Service To An Account.
Adding or Amending a Customer Administrator
Administrator Invitation - Unknown Account Error
See all 88 articles