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Knowledge base
Partner Knowledge Base
Frequently Asked Questions
2
General - Read Me First - Partners
Why Isn't The Help Widget Branded?
Advice
15
Australia Emergency Calling 000
Base Accounts and Accessing Customer Portals
DET (E911) Troubleshooting
General - Read Me First - Customers
How to raise a ticket or query with Call2Teams Support
See all 15 articles
Issues
1
License Status shows "Pending"
Processes
7
Adding The Latest Teams Connector Variant
Branding Essentials Setup Guide
Dynamic Emergency Trunk
How to Add or Amend Subscriptions/Licences to a Client/Sub Account
How to Add or Remove a Client/Sub Account
See all 7 articles
Partner FAQs
FAQs
8
Base Accounts and Customer Portals
Enabling 'Teams One-Click 2nd Gen' Option for Customer Accounts
How can I create a trial/proof of concept (PoC) account for a client
How Do I Add a Customer or Reseller Account
How Do I Delete A Customer or Sub-Account?
See all 8 articles
Customer FAQs
FAQs
15
'Invalid Client' error in popup window when trying first sync
Adding A New Service To An Account
Adding or Amending a Customer Administrator
AppSource Purchasing Issues
Assign a number to a Call Queue or Auto Attendant
See all 15 articles
Customer Knowledge Base
Processes
16
Adding Users and Synchronizing/Common Sync Issues
Adding/Amending Numbers
Administrators and Administrator Invites and Roles
Amending The License Quantity Purchased via Microsoft
How To Add Licenses (Microsoft Customers)
See all 16 articles
Advice
46
Access the Microsoft Teams Call Logs
Allowing Internal Extensions Longer than 6 Digits
Auto Attendant and Call Queues
Call Connection Delays
Caller ID Settings and Trunk Number Ranges
See all 46 articles
Issues
50
Add User Form Shows Countries Not Users
Call Issues: 401 Auth Challenge/403 forbidden (bad auth) errors
Call Issues: 404 - Not Found
Call Issues: 404 errors when calling into Teams (RNL)
Call Issues: 422 Session Interval Too Small
See all 50 articles
Phone App
10
Phone App Issue: Cannot See Own Number
Phone App: License and Configure
Phone App: Finding and Adding the Phone App to Teams
Phone App: Troubleshooting
Contacts in Phone App
See all 10 articles
Vendor Specific Support
Setup Guidance and Configuration Notes
9
3CX
Cisco Call Manager (CUCM)
DIDWW
Mitel
Panasonic
See all 9 articles