Partner Support

Frequently Asked Questions 2

• General - Read Me First - Partners
• Why Isn't The Help Widget Branded?

Advice 15

• Australia Emergency Calling 000
• Base Accounts and Accessing Customer Portals
• DET (E911) Troubleshooting
• General - Read Me First - Customers
• How to raise a ticket or query with Call2Teams Support

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Issues 1

• License Status shows "Pending"

Processes 7

• Adding The Latest Teams Connector Variant
• Branding Essentials Setup Guide
• Dynamic Emergency Trunk
• How to Add or Amend Subscriptions/Licences to a Client/Sub Account
• How to Add or Remove a Client/Sub Account

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FAQs 8

• Base Accounts and Customer Portals
• Enabling 'Teams One-Click 2nd Gen' Option for Customer Accounts
• How can I create a trial/proof of concept (PoC) account for a client
• How Do I Add a Customer or Reseller Account
• How Do I Delete A Customer or Sub-Account?

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FAQs 15

• 'Invalid Client' error in popup window when trying first sync
• Adding A New Service To An Account
• Adding or Amending a Customer Administrator
• AppSource Purchasing Issues
• Assign a number to a Call Queue or Auto Attendant

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Processes 16

• Adding Users and Synchronizing/Common Sync Issues
• Adding/Amending Numbers
• Administrators and Administrator Invites and Roles
• Amending The License Quantity Purchased via Microsoft
• How To Add Licenses (Microsoft Customers)

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Advice 46

• Access the Microsoft Teams Call Logs
• Allowing Internal Extensions Longer than 6 Digits
• Auto Attendant and Call Queues
• Call Connection Delays
• Caller ID Settings and Trunk Number Ranges

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Issues 50

• Add User Form Shows Countries Not Users
• Call Issues: 401 Auth Challenge/403 forbidden (bad auth) errors
• Call Issues: 404 - Not Found
• Call Issues: 404 errors when calling into Teams (RNL)
• Call Issues: 422 Session Interval Too Small

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Phone App 10

• Phone App Issue: Cannot See Own Number
• Phone App: License and Configure
• Phone App: Finding and Adding the Phone App to Teams
• Phone App: Troubleshooting
• Contacts in Phone App

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Setup Guidance and Configuration Notes 9

• 3CX
• Cisco Call Manager (CUCM)
• DIDWW
• Mitel
• Panasonic

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