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Knowledge base
Partner Knowledge Base
Frequently Asked Questions
2
General - Read Me First - Partners
Why isn't The Help Widget Branded
Contacting Support
2
General - Read Me First - Customers
How to turn in a ticket to Call2Teams Support
Advice
12
Australia Emergency Calling 000
Base Accounts and Accessing Customer Portals
How Do I View My Invoice Itemisation Summary?
Invoicing, The Billing Tab & Order History
Licence Types
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Issues
1
Cannot see own phone number in Phone App
Processes
6
Adding The Latest Teams Connector Variant
Branding Essentials Setup Guide
Dynamic Emergency Trunk
How to Add or Amend Call2Teams Subscriptions/Licences to a Client/Sub Account
How to Add or Remove a Client/Sub Account
See all 6 articles
Vendor Specific Support
Setup Guidance and Configuration Notes
9
3CX
Cisco Call Manager (CUCM)
DIDWW
Mitel
Panasonic
See all 9 articles
Partner FAQs
FAQs
10
Base Accounts and Customer Portals
Creating PBX and Trunk templates
Enabling 'Teams One-Click 2nd Gen' Option for Customer Accounts
How can I create a trial/proof of concept (PoC) account for a client
How Do I Add a Customer or Reseller Account
See all 10 articles
Customer FAQs
FAQs
46
'Invalid Client' error in popup window when trying first sync
"Call not allowed due to your organization's settings" message when calling from Teams
Adding A New Service To An Account.
Adding or Amending a Customer Administrator
Amending Licence Quantity Purchased via Microsoft
See all 46 articles
Customer Knowledge Base
Processes
17
Adding Users and Synchronizing
Adding/Amending Numbers
Administrators and Administrator Invites and Roles
How Do I Add Licences
How to Add or Remove a Service
See all 17 articles
Advice
34
Access the Microsoft Teams Call Logs
Allowing Internal Extensions Longer than 6 Digits
Auto Attendant and Call Queues
Caller ID Settings and Trunk Number Ranges
Certification & SSL Requirements
See all 34 articles
Issues
38
404 - Not Found
404 errors when calling into Teams (RNL)
422 Session Interval Too Small
486 Busy Here
488 Not Acceptable Here
See all 38 articles
Phone App
9
Phone App
Finding and adding the Phone App to Teams
Logging in and using Phone App
Phone App: Troubleshooting
Phone App - Step by Step
See all 9 articles