Applies To:

Call2Teams - Customers


Overview

Checking the Registration Status of users from the Users tab of the service portal, as shown in the screenshot below:

Next to each user in the list is a status light indicator.

  • If the status light is green, then the service can access the user's PBX/Trunk details.


Hover the cursor over the status light indicator to see a tooltip with more information.


Diagnostics: Registration Issues

Check that the user's SIP username/password/domain matches a user on the PBX.


Ensure that the Call2Teams IP addresses are not being blocked by a firewall (see this article for more advice).


Check that the proxy port default of 5050/5061 isn't being rejected by the PBX. 

Set the SIP Proxy so it includes the preferred port. 

Example: 123.12.3.45:6789


Ensure that the SIP REGISTER contact header received by the customer's PBX isn't too long. 

Try the following setting on the service portal, shown in the screenshot below: