Applies To:

Call2Teams - Customers


Overview

Your account no longer exists or is advising your licences have expired.


Possible  Causes

Your account was a demo/trial account

Your account was a proof of concept account

Your account has been removed or suspended by your partner.


Notes

Demo/Trial Accounts

These are normally demo accounts or accounts with trial licences.

Trials and demos automatically expire after 30 days.

If you have users on your account where there is no licence available, you will need to contact your partner to have full licences applied to the account.

For Microsoft Direct customers, you will be able to upgrade your licences via the AppSource store.


Proof of Concept Accounts

These accounts are offered to potential Native Qunifi customers on a 90-day trial basis to allow them to experience the product and demo it to potential clients.

After 90 days, the accounts are removed as it is expected that these customers would fully onboard as Partners.


Account Removal/Suspension

There could be many reasons why a Partner suspends or removes an account. In all cases, it is advisable to contact your partner direct to ascertain the reason for this.