Applies To

call2Teams/Customers


Overview

A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Virtual User Licence”.

https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user


Microsoft 365 ‘Virtual User Licence” should not be used for a regular user as it will not provide the calling capability and the user will be excluded from the user-list in the portal.

 

In Use

When this is granted, the portal will sync this queue/AA across into the user list so a number can be assigned.