Applies To

Call2Teams/Customers


Overview

If you have a problematic call and wish to refer this to support, you can find the unique Call ID by following these steps.


Rather than just providing phone number information, the Call ID is unique to a particular call so is more useful and accurate in quickly investigating an issue. 


Call ID

From the users tab, for the affected user click on the call arrows to bring up the Recent Calls information:

Click the 'View Recent Call Log link to bring up a window with the list of call for that user:

For the required call, click the 'pop-out' icon to open a new tab with the Call Data information.

  • Copy the two Call IDs detailed and send to support in the reply to the ticket.
  • Also include the URL of the call log page these IDs are taken from


Further Details

It is helpful, also, in most cases if you can also provide the following. This is especially helpful if you cannot find your call in the call logs shown above.


Test Calls:

Where an external call is part of the equation, please try to make this a mobile/cellular call.


Please use the following template when responding.

Date/Time (example from today if possible)
Call URL
Call Direction
Caller (number/name/user)
Callee (number/name/user)
Result

We'll then be able to dig into our logs and report back on any issues found.