Call2Teams - Customers
- Users are not licensed
- Users have calling plan
- An Active Directory group filter has been applied
- Resource Accounts for Auto Attendants / Call Queues
To get more information, view the most recent Sync history from the drop down on the Sync Now button:
Please note that Microsoft will be renaming the Phone System Licence to Teams Phone Licence shortly. You may see references to both for a short while
Users are not licensed
If in the Sync log you see information like this:
<00:00> GRAPH> Enabled users: total=15, licensed=13, phoneSystem=0, excludedByCallingPlan=0, resource=0 <00:00> GRAPH> Found 0 users with a Phone System licence (none have a Calling Plan)
Then 0 users have the correct Microsoft licenses for the Teams service.
Refer to this article regarding Microsoft user licencing:
For testing and quick setup you can apply the Common Area Phone free trial to users:
<00:01> GRAPH> Enabled users: total=399, licensed=127, phoneSystem=108, excludedByCallingPlan=104, resource=0 <00:01> GRAPH> Found 108 users with a Phone System licence, of which 104 are excluded as they have a Calling Plan
Press Sync Now to bring these users to the portal for setup
An Active Directory group filter has been applied
In the Teams service tab an advanced option is available to restrict the scope of users that are synchronised into the portal to those that are members of a specific Active Directory group
If the group has no users or does not exist, then no users will be synchronised into the Add User list. In the Sync log you will see an entry like this:
<00:01> GRAPH> Applying filter for group 'bad-group-name': include 0 of 76 users <00:01> GRAPH> Enabled users: total=0, licensed=0, phoneSystem=0, excludedByCallingPlan=0, resource=0 <00:01> GRAPH> Found 0 users with a Phone System licence (none have a Calling Plan)
Resolve this by deleting the reference to the group from the field and use the Sync Now function again.
Microsoft Resource Accounts for Auto Attendants and Call Queues
If you are using the Auto Attendant or Call Queues in Teams Admin Center you will need to create a Resource Account and then add the "Microsoft Teams Phone Resource Account" license to that Resource account in the O365 Admin Center.
Use this link from Microsoft on how to purchase and assign the Microsoft Teams Phone Resource Account".