Applies to: 

Call2Teams - Customers


During the Sync Now process the popup window becomes stuck on this message:


This is most likely due to browser incompatibility;

Internet Explorer is not supported by the Call2Teams portal


Try the process again using an incognito or private browser session with one of these browser types:

  • Microsoft Edge
  • Firefox
  • Google Chrome

Other things to try:

  • Ensure any pop-up blockers are disabled.
  • Try the process on a different computer, preferably using a different network access (e.g. tethered to a mobile hotspot).


If the problem persists, users are advised to log a ticket with support.

Please provide the full URL from the popup window so the support team can look at the relevant logs: