Applies To
Call2Teams - Partners
Overview
You have a tenant to whom you have provided a free 30-day trial licence.
This allows them to test the platform and evaluate it for themselves before committing.
The 30 day period has now expired and they have no service.
Trial Licences Expiry Notification
As a Native Partner, you have the responsibility of maintaining and monitoring the licences you have provided to your customers. We currently have no way to alert you as to when a Trial licence is due to expire.
Do Trial Licences Convert To Full Licences Automatically?
Trial licences are free for 30 days and do not auto-convert because essentially, the client account may only have been created on a temporary basis without any commercial agreement in place between them and yourselves.
Can A Trial Be Extended?
More about automatic account removal
When a trial ends the subscription state moves to Cancelled
Subscriptions are applied to Accounts. If an account has never had any subscriptions created against it and it has no child accounts, then it will be deleted after 28 days.
Once all subscriptions for an account are Cancelled the account will be deleted after 14 days if no more orders are placed.