Applies To

Call2Teams - Customers

Does the service support video calling?

The service allows the MS Teams client to act as an Endpoint Device on a PBX or Trunk for PSTN calls. This is referred to as Direct Routing. The service is not involved in the transport or routing of video calls.

As video calls do not make use of Direct Routing and are only routed over the Microsoft Network, they can only take place between two Teams users.

Microsoft Teams will pass PSTN calls to and from the service, to allow audio PSTN traffic to travel between the Teams Endpoint device and the Customer's PBX or Trunk.

The service does not limit end user's ability to make or receive Teams to Teams video calls.