Partner Support

Applies to:

Call2Teams - Customers

Overview

Customers encounter an issue with a missing API in their Azure Tenant. 

Issue

The missing API in the customer's Azure Tenant can lead to a problem provisioning the service, where the customer sees an  Invalid_Client error on first sync.

Solution

Follow these steps to fix the Microsoft tenant so the service can be deployed:

1. Install the Azure PowerShell module

Follow the instructions below. 

These steps are also available at https://docs.microsoft.com/en-us/powershell/azure/install-az-ps?view=azps-5.0.0#install-the-azure-powershell-module

2. On a Windows PC, Run PowerShell as administrator

3. PowerShell will now launch in Administrator mode:

4. Run the following command: 

Install-Module -Name Az -AllowClobber  

5. PowerShell will take a few moments to install some dependant modules. A

6. Approve the installation requests as shown below:

7. Run the following two commands to login, and install the API endpoints to the tenant:

Connect-AzAccount

New-AzADServicePrincipal -ApplicationId "39624784-6cbe-4a60-afbe-9f46d10fdb27"

If an error appears then users may need to first run the following command:

set-executionpolicy remotesigned

Confirmation

The following should be returned from PowerShell, and then the issue should be resolved: