Applies to:


Call2Teams - Customers


Overview


Once a subscription has been purchased via Microsoft, changing the license quantity must be performed via either the Office 365 admin portal or the Azure SaaS management portal. 


Additional licenses cannot be purchased via the initial marketplace portal.


Advice


The following section provides general guidance. However Microsoft may make changes to their sites, so the exact appearance of menus may change.


Follow these steps:


Users will need admin access to their Office 365 account.

1. Access the Office 365 admin center at https://admin.microsoft.com/

2. Ensure the user is/are using the latest Admin Centre.

3. Go to Billing menu on the left, and select Your Products. 

4. From the Products and Services table, select Apps.

5. Select Organisation then Self Service.

6. Search for Call2Teams.


If customers cannot see Call2Teams listed, they may need to change the Account Type filter to 'All' on the Your products page:




Sometimes Microsoft does not display the option selection shown above, and will give a long list of subscribed products. 

Scroll down and find the relevant service.


Users can then add or remove licenses, or cancel the subscription.


If users are unable to access the above screens then try the Azure SaaS management portal at:

https://portal.azure.com/#blade/HubsExtension/BrowseResourceBlade/resourceType/Microsoft.SaaS%2Fsaasresources


If this problem cannot resolved using any of the above methods, then the issue should be escalated to Microsoft, as we are unable to make changes to subscriptions purchased via the Microsoft marketplaces.


Contacting Microsoft

To do this:

  • log in to the Microsoft 365 admin portal at https://www.office.com/ 
  • Click on the Admin icon
  • On the left hand side menu bar select "Show All" to show the Support option
  • Create a support request  


If users cannot access their Office 365 account then follow this link:

https://support.microsoft.com/en-us/supportforbusiness/productselection