Applies to:

Call2Teams Customers


Once a subscription is purchased via Microsoft, changing the licence quantity is performed vis the Office 365 admin portal or via the Azure SaaS management portal.  Additional licences cannot be purchased via the initial marketplace portal.


The following provides general guidance however Microsoft frequently make changes to this so the exact appearance of menus may change from time to time.


You will need admin access to your Office 365 account.

  • Access the Office 365 admin center at https://admin.microsoft.com/
  • Ensure you are using the latest Admin Centre.
  • Go to Billing menu on the left, select Your Products 
  • From the Products and Services table, select Apps
  • Select Organisation then Self Service
  • Search for Call2Teams 

If you cannot see it listed, you may need to change your Account Type filter to 'All':



Sometimes Microsoft does not display the option selection above, so will give you a long list of subscribed products to scroll down and find the relevant service.


You should be able to then Add/remove licences or Cancel the subscription.


If you are unable to access the above screens then try the Azure SaaS management portal at:

https://portal.azure.com/#blade/HubsExtension/BrowseResourceBlade/resourceType/Microsoft.SaaS%2Fsaasresources


If this problem cannot resolved using the above methods, then the issue should be escalated to Microsoft as we are unable to make changes to the subscription you have purchased via thier marketplaces.  . 


Getting help from Microsoft


To do this,

  • log in to the Microsoft 365 admin portal at https://www.office.com/ 
  • Go to the Admin icon
  • On the left hand side menu bar select "Show All" and the Support option will show,
  • Create a support request  


If you don't have access to your Office 365 account then follow this link:

https://support.microsoft.com/en-us/supportforbusiness/productselection