Applies To

Call2Teams - Partners


At the Partner Base Account level, we enable a range of subscription Offers for partners to make available as Subscriptions on their client/sub accounts. 

At the base level of the account, we refer to these as the Offers

As each is applied to a client or sub account, the Offer becomes a Subscription against which a value indicates the number of Licenses applied.

The Subscription Offers are shown below:

User - Standard PBX User Licence. An x represents bulk licensing quantity C2TUx
User - Standard Trunk User Licence. The x represents bulk licensing quantityT2TUx
Internal User - reduced rate for partners' internal users - (upon application)C2TU-Ix
Trial PBX User - expires after 30 daysC2TUT
Trial Trunk User - expires after 30 daysT2TUT

Partners who use the Getting Started Wizard to create an account, will be prompted to enter their license requirements. In this case they will find they already have licenses on the account they wish to amend.

Follow the instruction below to either amend the values of existing licenses or order new licenses.

Managing Subscriptions

The subscriptions are managed from the base account screen:

Click on the drop-down arrow to view/amend subscriptions for the selected account.

If you cannot see this screen or the account you wish to manage, you may need to launch it by clicking on the accounts icon at your partner level.:

Alternatively you can navigate to the correct base level by selecting it from the user icon in the top right of your screen:

The Subscriptions Section

Existing Subscriptions may display a screen similar to this:

To amend the quantity of any existing subscription, click on the pencil icon and enter the required quantity. 

The previous quantity and total cost will be shown alongside the new values. 

When finished editing, click the Update Subscriptions button to store the changes.

Purchase Services Section

This section allows users to add Subscriptions for available Offers that have not been ordered as indicated in the Subscriptions section.

To add licences for the required subscription, adjust the quantity.

The total due will be updated automatically. 

When finished editing, click the Order Subscriptions button to place the order.

Internal Use Subscriptions

Partners may wish to make use of our discounted licensing for their staff. 

These may have been configured in a Proof-of-Concept account before being fully onboarded. 

Internal-User licences are discounted for Partners only and are intended for staff communications. As such these licences cannot be offered to clients and must be ordered and amended through a Service Desk request.

For demo and testing purposes please make use of the trial SKUs. If a test environment is intended to be more permanent than the 30 days afforded by the trial SKUs, please contact the Account Manager to discuss our permanent Partner-Demo option.