Applies To:
Call2Teams - Customers
Overview
The instructions below will explain how to invite an Administrator to an account or modify the associated roles.
Administrators of Client/Sub accounts are not able to make any changes that could result in financial or contractual changes.
Invite an Administrator
Navigate to the account to which the new administrator will be assigned.
From the Account Tab, click the blue Invite Administrative User
You may send the invite by Email or by copying and sharing a link:
You will need to assign one or more of the roles below for an Administrator to be able to perform certain functions in the portal.
- Account Owner
Able to view and amend settings and send admin invitations.
- Subscription Contributor
Able to add/amend Subscriptions, licenses and add client accounts.
- Subscription Viewer
Read Only access to Subscriptions, Licences and Client Accounts.
- Service Contributor
Able to act as an Account Owner on client accounts.
- Service Viewer
Read only access to Services and Users
A portal invitation will be sent to the email address you provide. This does not have to be an Office 365 email address. The invite will will contain an activation link to the portal. An Office 365 user account is required for access to the Call2Teams portal.
Unknown Account Error
If you have received an admin invite and receive the above error the following should be checked.
Logout from all Microsoft accounts
Try accepting the invite in a private Browsing Session
Use Chrome or Edge
You may also find that you have had admin access granted for a different client/tenant account.
Invite Not Received
Administration Invites are sent out when the account is created. These are unusually sent to the named Customer Service, Support and Provisioning personnel.
After that, Administrators can add new Admins themselves as long as they have sufficient rights.
Please inspect your Junk Email folder in Outlook and the Office 365 spam quarantine to see if the message has been blocked: