Call2Teams - Customers
Microsoft are changing the name of the Phone System Licence to Teams Phone Licence. Please be aware that references to both may continue to co-exist for a time.
TABLE OF CONTENTS
- Synchronising Users
- Adding Users
- Users do not appear in the Add Users list.
- User Unlicensed - Yellow Warning Triangle
- Amending Users
- Incorrect Country Showing For User
- DirSync'd User
- The tenant for the selected user does not match the previously tenant selected
When you add the Teams Service to the account, you will have the option to Sync your users.
This means that you will be able to synchronise with Office365 making it easy to build the list of users to be added to the account.
With this option disabled, you will need to manually enter each user.
Following a successful sync you will not 'automatically' see your users appear on the Users page.
However, a full list of users has been built in the background and these will be available from the drop down when adding users. No such drop down appears if users are to be entered manually.
Once users have been added it is a good idea to re-sync with Office365 to ensure any manual changes are pushed up to Office365.
Users do not appear in the Add Users list.
There are several reasons why users may not appear in the user list:
<00:00> GRAPH> Enabled users: total=15, licensed=13, phoneSystem=0, excludedByCallingPlan=0, resource=0 <00:00> GRAPH> Found 0 users with a Phone System licence (none have a Calling Plan)
<00:01> GRAPH> Enabled users: total=399, licensed=127, phoneSystem=108, excludedByCallingPlan=104, resource=0 <00:01> GRAPH> Found 108 users with a Phone System licence, of which 104 are excluded as they have a Calling Plan
<00:01> GRAPH> Applying filter for group 'bad-group-name': include 0 of 76 users <00:01> GRAPH> Enabled users: total=0, licensed=0, phoneSystem=0, excludedByCallingPlan=0, resource=0 <00:01> GRAPH> Found 0 users with a Phone System licence (none have a Calling Plan)
User Unlicensed - Yellow Warning Triangle
If in the User screen you are seeing yellow triangle sign ⚠️ and the message Licence Status Unlicensed
This means the user licence level in the Call2Teams portal has reduced below the number of configured users.
This may have occurred for one of a few reasons:
- A trial period has ended
- Your licence provider has reduced the number of licences on your account
When the licence level is reduced below the configured user level, users at random will become unlicensed.
This issue is not related to Microsoft 365 licencing, making changes there will not affect this.
This issue is resolved by either increasing the number of licences purchased, or deleting users. Any changes will aromatically re-flow to other users and update their licence status.
Contact your provider to have the licence level increased.
Users showing unlicensed after Bulk Import
When users are imported using the bulk tool they may not be associated to a Teams user and will appear unlicensed.
Resolve this issue by using the Sync Now function to bring in the Teams users and perform the auto match function.
Users will only match if the email address in the import file matches the Teams user. If email addresses are different, the, advice is to make the email addresses match either in Microsoft 365 (and run Sync Now) or in the import file and re-run the import function specifying update instead of create (drop down on import screen).
Otherwise a manual association between Teams users and imported users can be made with the Edit User function (below).
You can amend many of the user details from the Users Tab:
Incorrect Country Showing For User
This may be affecting their outbound calling.
How To Resolve.
Firstly, you will need to navigate to your Office365 Admin Centre and list the user. On the licensing screen you will be able to amend the country registered against the user.
Once amended click the 'Sync Now' button to read these settings from Microsoft 365 into the portal.
It can take an hour or so for this change to fully register so it is advisable to wait at least this long before returning to the Call2Teams portal where you should then perform a new Sync.
When adding or reviewing Users in the portal, you may see the following:
What It Means
The customer has an on-premise Active Directory and is using Microsoft DirSync to sync their users into their Office 365 Azure AD.
If any of those users have the msRTCSip-line attribute set in their on-premise Azure AD then we will be unable to apply a phone number using our background PowerShell script, until they have cleared this attribute and run another sync to Office 365 Azure AD.
If we detect this error when doing a Call2Teams sync then we will show advice to this effect below the sync button.
However we also display that the user is DirSync'd, as shown above, to aid in troubleshooting and to help the customer avoid having aforementioned error.
The tenant for the selected user does not match the previously tenant selected
What does this mean?
The message you are seeing is produced when the Microsoft tenant you attempted to sync users from differs from the tenant used in a previous Sync.