Applies To:

Call2Teams - Customers


A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Microsoft Teams Phone Resource Account”.  Used to be called "Virtual User Account"

Microsoft 365 ‘Microsoft Teams Phone Resource Account” should not be used for a regular user as it will not provide the calling capability and the user will be excluded from the user-list in the portal.


In Use

When this is granted, the portal will sync this queue/AA across into the user list so a number can be assigned.


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