Partner Support

Applies To

Call2Teams - Customer

TABLE OF CONTENTS

• Applies To
• Overview
• Explanation of Behaviour
• Solution
• Disclaimer

Overview

SPAM LIKELY is observed on incoming calls. 

Explanation of Behaviour

Microsoft have added an 'spam call notification' feature. This will result in some incoming calls that Microsoft suspects being spam, being labelled as such.

Microsoft Teams may invoke their 'Captcha IVR Bot'. 

In this case where when the called user is answering the call, the calling party may hear the following: "Please press X X X to connect the call" where X is a variable number.

Solution

If turning off this feature is required, refer to the following Microsoft documentation: 

https://docs.microsoft.com/en-us/powershell/module/skype/set-csteamscallingpolicy?view=skype-ps

In said documentation, filter by the following:

-SpamFilteringEnabledType

Disclaimer

Please note Dstny Automate cannot be held responsible for the content of any third-party documentation offered.