Applies To

Call2Teams - Customer

Note: Phone App is available as an additional 'add-on' to existing PBX or Trunk services. If the options is not available in the portal then the service has not been provisioned to the account and needs to be enabled via the licensing provider. 

Contacts in Phone App

Phone App uses the following Microsoft API; to get the personal contacts of the user. These are usually reflected in the Teams client and the contacts tab in the outlook client for the user.

More information here:

Manual Add/Edit/Remove Contacts

Phone App has the option to manually create your own contacts. By utilising Microsoft's Graph API's your contacts are stored within the users personal contact list within 365 and Outlook. 

Bulk Upload is also available using a CSV file. (template available at bottom of KB)

To Edit or Delete a contact see the three dots which provide the options per contact.