Applies To
Call2Teams - Customer
TABLE OF CONTENTS
Overview
Currently the sync button doesn't remove the Resource's account's Direct Dialling In (DDI) and calling policies. You are expected to remove these from the Microsoft Tenant.
You will need to remove these if you are planning to re-use the DDI for another user.
Solution
Please remove the Resource Account's DDI's from the C2T portal first. Run a sync and then remove the DDI's and calling policies from Microsoft Teams using the PowerShell commands below.
Connect to Microsoft Teams PowerShell
Connect to Microsoft Teams PowerShell Module as per the link here.
Remove DDI
Set-CsOnlineApplicationInstance -Identity "Email Address" -OnpremPhoneNumber $null
Confirm the script worked: Microsoft Teams Admin Portal >Voice > Resource Account > Phone number should no longer appear.
Removing Policies
Grant-CsHostedVoicemailPolicy -Identity "Email Address" -PolicyName $null
Grant-CsOnlineVoiceRoutingPolicy -Identity "Email Address" -PolicyName $null
Grant-CsTeamsCallingPolicy -identity "Email Address" -PolicyName $null
External Information
Disclaimer
Please note Qunifi cannot be held responsible for the content of any third-party documentation offered.