Applies To
Call2Teams - Customers
Overview
This can occur if you use the PBX Sync feature to synchronise your users with your PBX rather than adding them manually through the Add User button.
Explanation of Behaviour
The first time the account sync is run, we store the customer id. After that we ensure all future changes are made to the correct customers by checking the ID against the administrator's login.
Solution
In the PBX configuration page, disable PBX sync, then save.
Next, Re-enable PBX sync and run PBX Sync from the Sync Now drop down
Now save the PBX configuration again.