Call2Teams - Customers/Partners
Obtaining Microsoft Teams logs for the client or end user to provide in a support ticket for Microsoft.
Microsoft may ask for the following to assist with troubleshooting calls in Teams:
- Call logs from Teams Admin
- Debug logs
- Media logs
- Desktop logs
To obtain Microsoft Teams logs, do the following in Teams:
- Press CTRL + SHIFT + ALT + 1 for on machines running Windows.
- Press Option + Command + Shift + 1 on machines running Mac OS.
This will download the logs from Microsoft Teams to the local Downloads folder.
Send this Diagnostic Log file to Microsoft when creating a support ticket.
See this link for any questions about Microsoft's Teams logs: https://docs.microsoft.com/en-us/microsoftteams/log-files
See Also: Microsoft Teams Call Logs
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