Applies To

Call2Teams - Customers


Clearing the Teams cache.

This can help if Microsoft Teams is slow to respond.


  1. Sign out of Teams by right clicking on the Teams icon and selecting Quit.
  2. Quit Outlook as well, if running.
  3. Press Windows Key + R to open the Windows Run prompt.
  4. In the Run prompt type %appdata%\Microsoft\Teams 
  5. Click OK.
  6. Delete the contents of the entire folder:

  • Restart Teams
  • Sign in if prompted.