Call2Teams - Customers
Sync reports a Missing Service Principle when attempting to acquire a Microsoft Access Token as shown in the screenshot:
This issue may present itself when attempting a Sync for the first time. The error may appear in the format:
Organization lacking a service principal for <service/app>
Acquiring Microsoft Access Token access_denied This page will close automatically.AADSTS650052:
The app is trying to access a service <service details> that your organization <organization details> lacks a service principal for.
The issue is usually the result of an Application Programming Interface call to Microsoft.
There is an external reference to this type of issue here: Service Principles - Microsoft Security
Navigate to the Getting Started Wizard in the service portal.
Click on the "Check your tenant" feature.
Click the fix button.
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