Frequently Asked Questions

General - Read Me First - Partners
Applies To: Call2Teams - Partners Many of the questions or issues you may face are already covered in the documentation  you will have received as part of...
Thu, 12 Mar, 2020 at 4:05 PM
Purchasing Call2Teams via Microsoft CSP
Applies To: Call2Teams - Partners Overview The process for creating customers is managed differently for Microsoft CSP partners. There is no Add Acco...
Thu, 12 Mar, 2020 at 4:05 PM
How Do I Add a Customer or Reseller Account
Applies To: Call2Teams - Partners Overview If your Partner Account has been created you can now begin building client and sub accounts below this. Fo...
Tue, 16 Jun, 2020 at 10:36 PM
How can I create a trial/proof of concept (PoC) account for a client
Applies To: Call2Teams - Partners Overview You are a partner and have a client who is interested in the Call2Teams service but would like a Trial or P...
Thu, 12 Mar, 2020 at 4:06 PM
How Do I Delete A Client/SubAccount?
Applies To Call2teams/Partners Overview You have a client or sub account linked to your Partner account with a number of licences/subscriptions that y...
Tue, 5 May, 2020 at 11:37 AM
Base Accounts and Customer Portals
Applies To: Call2Teams - Partners Overview You will find reference made in several documents, to a base account. You will also see references to the C...
Thu, 12 Mar, 2020 at 4:06 PM
Adding a Partner Administrator
Applies To: Call2Teams - Partners Overview You have several client accounts at your Partner level. One of your clients is reselling the service to cli...
Mon, 20 Apr, 2020 at 11:12 AM
Offers Subscriptions & Licences
Applies To: Call2Teams - Partners Overview Offers are what you make available for purchase. If licences are purchased to make use of these, they are ...
Thu, 12 Mar, 2020 at 4:07 PM
How to add Licences to an Account (Subscription Management)
Applies To: Call2Teams - Partners Overview Firstly you should familiarise yourself with the types of licences offered. These can be viewed here: L...
Thu, 12 Mar, 2020 at 4:07 PM
Licence Types
Applies To: Call2Teams - Partners General When upgrading or ordering Licences it is useful to understand the different types and their purposes. ...
Thu, 12 Mar, 2020 at 4:08 PM