Frequently Asked Questions

General - Read Me First - Customers
Applies To: Call2Teams - Customers Many of the questions or issues you may face are covered by contextual help links provided in embedded links through...
Thu, 12 Mar, 2020 at 4:10 PM
'Invalid Client' error in popup window when trying first sync
Applies To Call2Teams-Customers If in the pop-up "Acquiring Microsoft Access Token - invalid_client " is seen, then this indicates that the M...
Mon, 28 Sep, 2020 at 8:59 AM
AppSource Country Locked to USA or Wrong Country
Applies To Call2Teams - Customers The AppSource commerce portal will auto-fill the country for billing based upon the Azure tenant's original crea...
Mon, 8 Jun, 2020 at 12:52 PM
Network Requirements and Settings
Applies To: Call2Teams - Customers The following Microsoft article details the network and firewall settings for Teams. Preparing Your Network For Mic...
Sat, 27 Jun, 2020 at 2:06 PM
Preparing PowerShell for Advanced Diagnostics
Applies To Call2Teams - Customers Some advanced diagnostic processes call for the use of Windows PowerShell. To enable the self service of these proces...
Tue, 28 Apr, 2020 at 8:43 AM
Firewall Settings - Whitelisting
Applies To: Call2Teams - Customers Overview You want to lock down your firewall to allow specific IP addresses for your Call2Teams traffic. This is no...
Thu, 12 Mar, 2020 at 4:11 PM
Microsoft Licences for Call2Teams
Applies To: Call2Teams - Customers. Overview To enable integration between Teams and your PBX using our service you will be using a Microsoft feature ...
Thu, 4 Jun, 2020 at 12:50 PM
Microsoft - Call2Teams Account Set Up Issues
Applies To: Call2Teams - Customers Overview You are a Microsoft customer attempting to set up Call2Teams either for yourself or a customer. You are e...
Thu, 12 Mar, 2020 at 4:12 PM
Adding or Amending a Customer Administrator
Applies To: Call2Teams - Customers Overview You are the sole Administrator for your  account and wish to add/invite a new administrator to assist with...
Thu, 12 Mar, 2020 at 4:12 PM
My PBX Is Not Listed
Applies To: Call2Teams - Customers Overview When adding a PBX Service, you are essentially telling Call2Teams everything it needs to know to be able t...
Thu, 12 Mar, 2020 at 4:12 PM