FAQs

Adding a Partner Administrator
Applies To: Call2Teams - Partners Overview You have several client accounts at your Partner level. One of your clients is reselling the service to cli...
Mon, 20 Apr, 2020 at 11:12 AM
Admin Invite Not Received
Applies To Call2Teams/Partners Overview Administration Invites are sent out when the account is created. These are sent to the named Support and Provi...
Fri, 11 Sep, 2020 at 11:34 PM
Base Accounts and Customer Portals
Applies To: Call2Teams - Partners Overview You will find reference made in several documents, to a base account. You will also see references to the C...
Thu, 12 Mar, 2020 at 4:06 PM
Creating PBX and Trunk templates
For Partners We have two links to an online form which will allow the data capture for the templates that can then be created for the portal   Trunk t...
Thu, 4 Jun, 2020 at 8:51 AM
Enabling 'Teams One-Click 2nd Gen' Option for Customer Accounts
Applies To Call2Teams - Partners Overview You or your clients need to upgrade to the latest Teams Connector to address some of the issues outlined her...
Tue, 26 May, 2020 at 2:50 PM
How can I create a trial/proof of concept (PoC) account for a client
Applies To: Call2Teams - Partners Overview You are a partner and have a client who is interested in the Call2Teams service but would like a Trial or P...
Thu, 12 Mar, 2020 at 4:06 PM
How Do I Add a Customer or Reseller Account
Applies To: Call2Teams - Partners Overview If your Partner Account has been created you can now begin building client and sub accounts below this. Fo...
Tue, 16 Jun, 2020 at 10:36 PM
How Do I Delete A Customer or Sub-Account?
Applies To Call2teams/Partners Overview You have a customer or sub account linked to your Partner account with a number of licences/subscriptions that...
Sun, 1 Nov, 2020 at 9:21 PM
How to add Licences to an Account (Subscription Management)
Applies To: Call2Teams - Partners Overview Firstly you should familiarise yourself with the types of licences offered. These can be viewed here: L...
Thu, 12 Mar, 2020 at 4:07 PM
Invoicing
Applies To: Call2Teams - Partners Overview Your monthly invoice will show a quantity of 1 subscription for simplicity. However it will correctly show ...
Thu, 12 Mar, 2020 at 4:09 PM