Advice

Articles offering advice not relating to procedures or issues

Australia Emergency Calling 000
Applies To Call2Teams - Customers Overview By default the Microsoft default dial plan does not route 000 emergency calls correctly. This results on em...
Thu, 22 Dec, 2022 at 2:23 PM
Base Accounts and Accessing Customer Portals
Applies To Call2Teams - Partners Overview You will find reference made in several documents, to a Base or Native account. You will also see references...
Fri, 19 Mar, 2021 at 10:55 AM
DET (E911) Troubleshooting
Applies To Call2Teams - Partners Overview Users have configured Dynamic Emergency Trunk routing for their clients and wish to confirm or review the co...
Thu, 22 Dec, 2022 at 4:35 PM
General - Read Me First - Customers
Applies To: Call2Teams - Customers Pre-Setup Checklist Ensure that the user performing the initial setup has the following: A user/login to the cust...
Thu, 22 Dec, 2022 at 1:04 PM
How to raise a ticket or query with Call2Teams Support
Applies To Call2Teams - Partners Overview How to raise a ticket to the support team. Solution Log in to the service portal. Click the q...
Thu, 22 Dec, 2022 at 1:38 PM
Invoicing, The Billing Tab and Order History
Applies To Call2Teams - Partners Overview The monthly invoice will show a quantity of one subscription for simplicity.  However it will correctly sho...
Thu, 22 Dec, 2022 at 4:51 PM
License Types
Applies To: Call2Teams - Partners General When upgrading or ordering licenses it is useful to understand the different types and their purposes. To a...
Thu, 22 Dec, 2022 at 1:24 PM
Microsoft Announcement: sip-all FQDNs will not be supported starting March 1st, 2022
Applies To Call2Teams - Customer/Partner Overview Microsoft have released the following advice: We're making some changes to Teams Dir...
Wed, 22 Dec, 2021 at 10:50 AM
Microsoft Operator Connect
Applies To Call2Teams - Partners Latest Note Microsoft are changing the name of the Phone System Licence to Teams Phone Licence. Please be aware that...
Fri, 3 Dec, 2021 at 1:17 PM
Migrating Clients
Applies To Call2Teams - Partners Overview If a client or the users of a 'Source' account need to be moved between Partners or other Sub Acco...
Wed, 4 Jan, 2023 at 4:11 PM