Processes

Articles relating to processes. How To's etc.

Adding/Amending Numbers
Applies To Call2Teams - Customers Overview Users will need to have numbers assigned to them so that Microsoft can identify the user. These numbers...
Tue, 20 Apr, 2021 at 12:27 PM
Administrators and Administrator Invites
Applies To: Call2Teams - Customers Overview The instructions below will explain how to invite an Administrator to an account or modify the associated ...
Tue, 23 Nov, 2021 at 11:12 AM
How Do I Add Licences
Applies To Call2Teams - Customers Overview End Customers cannot amend their own licences via the Call2Teams portal. Microsoft Direct Customers Yo...
Mon, 8 Mar, 2021 at 12:43 PM
How to Add or Remove a Service
Applies To Call2Teams - Customers Overview You already have an account where you are enjoying the services you enrolled for when it was set up. Now yo...
Mon, 8 Mar, 2021 at 12:43 PM
How To Upgrade The Teams Connector
Applies To Call2Teams - Customers Overview Call2Teams communicates with Microsoft Teams using a cloud-based Teams connector. The One-Click Second Gene...
Thu, 23 Sep, 2021 at 3:39 PM
Islands Mode moving to Teams Only mode
Applies to Call2Teams Customers Review this article if the error "One or more Microsoft 365 domains have a public DNS record that points to an on-...
Thu, 16 Sep, 2021 at 1:28 PM
Large Tenant Mode
Applies To Call2Teams - Customers Overview Where there is a need to synchronise large user numbers into the Call2Teams portal the Large Tenant Mode pr...
Mon, 24 May, 2021 at 2:37 PM
Removing Microsoft Calling Plans
Applies To Call2Teams - Customer Overview You may not be able to add users to the portal if a Microsoft Calling Plan already exists for the user. Some...
Wed, 8 Dec, 2021 at 10:37 AM
Setup Wizard
Applies to Call2teams - Customers Latest Note Microsoft are changing the name of the Phone System Licence to Teams Phone Licence. Please be aware that...
Fri, 3 Dec, 2021 at 1:30 PM
Tenant Configuration Prefix
Applies To Call2Teams - Customer Overview In some rare user cases a customer might have a large enterprise 365 tenant which uses multiple instances of...
Wed, 6 Oct, 2021 at 12:27 PM