Advice

Articles offering advice not relating to procedures or issues

Access the Microsoft Teams Call Logs
Applies To Call2 Teams - Customers MS Teams Call Logs Microsoft Teams provides call log info that can give useful insight to call behaviors or issues:...
Mon, 26 Apr, 2021 at 12:11 PM
Allowing Internal Extensions Longer than 6 Digits
Applies To Call2Teams - Customers Overview The default setting for differentiating between an external PSTN call and an internal extension is based...
Fri, 1 Apr, 2022 at 2:03 PM
Auto Attendant and Call Queues
Applies To: Call2Teams - Customers Overview A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Virtual User Licence”. ht...
Mon, 8 Mar, 2021 at 12:42 PM
Caller ID Settings and Trunk Number Ranges
Applies To Call2Teams - Customers TABLE OF CONTENTS Applies To Overview Adding Trunk Number Ranges Creating Service Numbers Managing Service Numb...
Thu, 17 Feb, 2022 at 9:41 PM
Certification & SSL Requirements
Applies To Call2Teams - Customers Overview You wish to use TLS to communicate between Call2Teams and your PBX/Trunk. This is a supported feature o...
Mon, 8 Mar, 2021 at 12:44 PM
Closing Accounts
Applies To Call2Teams - Customers General You can easily close an account by removing all user subscriptions/licences. If you are not a native Qunifi...
Mon, 8 Mar, 2021 at 12:44 PM
Dialling Rules
Applies To Call2Teams - Customer Overview During the initial Sync, we create a Global (Org-wide default) Dial Plan in the MS 365 Tenant. Dialling Plan...
Thu, 13 Jan, 2022 at 9:39 AM
DirSync'd User (Teams Users Message)
Applies to Call2teams/Customers Overview When adding or reviewing Users in the portal, you may see the following: What It Means The customer has a...
Thu, 21 May, 2020 at 12:17 PM
Domains Showing Incomplete Setup or Not Connected to Service
Applies To Call2Teams - Customers Overview When we create the relationship between Office365 and Call2Teams, we create new domains in your Office365 a...
Tue, 20 Apr, 2021 at 9:45 PM
DTMF Tone Issues. What To Check.
Applies To Call2Teams - Customers Overview During a call the dialpad may need to be used to enter responses such as IVR menu choices. However, these d...
Tue, 8 Jun, 2021 at 9:36 AM