Issues

Articles relating to errors and issues

Add User Form Shows Countries Not Users
Applies To Call2Teams - Customer Issue In the Add Users screen, a list of countries is shown where a list of users is expected: Cause Th...
Tue, 29 Nov, 2022 at 9:41 AM
Call Issues: 401 Auth Challenge/403 forbidden (bad auth) errors
Applies To Call2Teams - Customers Overview Outbound calls fail with a 401 Error. This affects Trunk users and has been noted where the trunks do n...
Wed, 23 Nov, 2022 at 1:45 PM
Call Issues: 404 - Not Found
Applies To Customers Issue Calls do not complete, a 404 Not Found error message is returned. Cause This response indicates that the user does not...
Wed, 23 Nov, 2022 at 2:01 PM
Call Issues: 404 errors when calling into Teams (RNL)
Applies to Customers Overview When calling in to Microsoft Teams the Teams client does not ring. The user has the dial pad and can make outbound calls...
Wed, 23 Nov, 2022 at 2:00 PM
Call Issues: 422 Session Interval Too Small
Applies To Customers Issue SIP error code 422 is seen in logging for a call failure. Explanation of Behaviour This error relates directly to the ...
Wed, 23 Nov, 2022 at 1:48 PM
Call Issues: 486 Busy Here
Applies To Customers Issue Calls do not complete, a 486 Busy Here message is returned. Explanation of Behaviour The destination was contacted suc...
Fri, 20 Jan, 2023 at 10:27 AM
Call Issues: 488 Not Acceptable Here
Applies To Customers Overview Calls fail with the system returning a 488 Not Acceptable Here error message. Cause There are two primary reasons a ...
Wed, 23 Nov, 2022 at 1:54 PM
Call Issues: Audio Issues
Applies To: Call2Teams - Customers Overview This article describes common audio issues and advises on how to resolve them. Many of the options will r...
Wed, 23 Nov, 2022 at 2:07 PM
Call Issues: Call Forwarding Shows "B" Number
Applies To Call2Teams - Customer Overview When using the Teams call forwarding feature, the "A" number or inbound caller's Call ID does...
Fri, 28 Oct, 2022 at 9:28 AM
Call Issues: Call Transfer Issues
Applies To Call2Teams - Customers Overview When a user transfers a call, the call drops. The target recipient is left on hold. The problem seems to b...
Wed, 23 Nov, 2022 at 2:09 PM